Tips for Managing a Hurricane Claim

Despite early predictions of a mild 2017 Atlantic hurricane season, the latest forecasts reflect the likelihood of more named storms than originally anticipated. If that is not ample motivation for risk managers to double-check their hurricane preparation, then the reality that it only takes one major storm to generate a widespread disaster should be sufficient to warrant a review of their claims preparation.
This process will not only help spot potential gaps in your insurance, but also any issues in your planning that may affect the amount and delay the timing of a claim recovery. Based on recent experience, here are some tips for hurricane claims preparation and management.

Conduct a thorough review of your property insurance. Start by checking your deductible. After a loss, the first question risk managers often get from leadership is: “What’s our retention?” You also need to see if your policy has a blanket or percentage deductible. If the latter, is it a percentage of total insured value (TIV)? Do separate deductibles apply to physical damage and business interruption? Double-check your business interruption deductible. A 2% deductible on a business interruption loss equals seven days of self-retention (365 days x 2%).

In reviewing your policy, check the definitions of covered perils. Look for specific references to “storm surge,” “named windstorm” and “flood.” You’ll also want to make sure your policy covers costs to protect and preserve insured property that sustains physical damage and addresses business interruption losses when a facility is closed to preserve or protect property.

Check fee coverage for claims preparation. In a catastrophe, you may need to retain an outside claims consultant to manage your claim; this coverage—standard in some policies and optional for a nominal surcharge in others—comes in handy for complex claims.

Risk managers also shouldn’t overlook the extended period of indemnity, which gives policyholders additional time after a damaged property is restored to regain market share. And don’t miss assessing how your business interruption coverage addresses payroll; most policyholders want coverage that treats payments to hourly workers as a fixed expense (ordinary payroll), especially during catastrophe events.

During your policy review, be sure not to miss the opportunity to pre-select your adjuster. Designate an adjuster in your insurance policy and meet with them and your insurer’s claims director or examiner before any loss. Besides informing them about your company’s operations and claim strategy, a meeting helps structure the claims process.

List your claims team in your emergency response plan. Creating a team in advance—including claim advocate, restoration company, forensic accountant, engineers and building consultants—will mean they can be mobilized immediately following a major loss event.

After a loss event, communicate with key internal stakeholders. Keep your c-suite, operations, procurement and legal teams fully informed of your loss situation and claim process. And be sure all employees have ample instruction. They will need guidance for setting up loss accounts, invoicing, tracking internal labor, inventory, fixed asset ledgers and on any purchases to help mitigate the loss. They also need to understand the sensitive nature of any discussions with insurance company representatives.

Act quickly to assess the loss. Immediately evaluate the extent of property damage and obtain recommendations on temporary repairs and remediation needed to preserve and protect property. Show the adjuster the full scope of the loss so an appropriate reserve is established.

Designate a key member of your claims team to coordinate, manage and communicate activities of emergency resources, remediation, restoration vendors, environmental specialists and other providers involved in your claim. This encompasses all site inspections and remediation, timelines, target dates, ownership of issues and accountability, and facilitates expedited reviews of damaged inventory.

Work closely with your insurer throughout the loss adjustment process, as well, to negotiate partial payments based on expected short-term expenditures.

Get outside help for complex losses. By bringing expertise and special resources, such as drones and other technology, to determine extent and scope of loss, prepare accurate damage and business interruption assessments, claim experts can make a significant difference in your recovery.

Large-scale catastrophes can involve delays in insurance adjustment and elongated downtime, which can have enduring and widespread negative consequences for an enterprise. With careful planning, risk managers can help their organizations achieve faster and more complete recoveries.

For more information on hurricane preparedness and natural catastrophe planning, visit: http://www.aon.com/disaster-response/

Oroville Dam Flood Claims Filed

Concrete continues to be placed on the lower chute of the Lake Oroville flood control spillway in Butte County, California. Photo taken Aug. 7, 2017, by Dale Kolke/California Department of Water Resources.

California residents in the path of water spilled from the Oroville dam in February had until Aug. 11, six months after the incident, to file claims.

The Mercury News reported that Butte County farmer George Onyett, manager of J.E.M. Farms and Chandon Ranch, filed a $15 million claim, saying that after the flooding in February, about 25 acres of walnut trees were washed away by the Feather River. He said that 1% to 2% of the trees in his walnut orchard were lost and that his land is now “irrecoverable.”

Because of the near-collapse of the Oroville Dam in northern California, communities as far as 100 miles downstream were at risk of flooding. Problems at the dam began when its main water channel, or sluice, was damaged after a winter season of record rain and snowfall after five years of drought. Torrential rainfall caused water levels to rise so quickly that large amounts of water needed to be released to prevent the dam from rupturing and inundating the communities below.

But when the force of the cascading water created a large crater in the main spillway, use of the emergency spillway was required. This safety backup, however, also nearly failed because the dirt spillway, which had never been fortified by concrete, began to erode, increasing the risk of damage to the dam. In anticipation of a possible disaster, almost 200,000 residents living in the shadow of the dam were temporarily evacuated.

Niall McCarthy, an attorney representing the farm, said the spillway crisis was “entirely avoidable.” He pointed to waived concerns about inadequacies of the emergency spillway raised by nonprofit groups in 2005, as well as recently released reports by UC Berkeley Professor Robert Bea, of mismanagement by the state Department of Water Resources, according to the Mercury News.

“There was a certainty of failure with respect to the Oroville Dam,” McCarthy said. “The state chose to make band-aid repairs. The state failed to do its job. (This was) not caused by natural conditions, (but) by human error.”

State officials have maintained it is unclear whether the fluctuation in water releases from Oroville harmed the river and those who farm along it between the shore and major flood protection levees. They argue that some bank erosion would have occurred this year, regardless, given Northern California’s record rainy season, according to the Sacramento Bee.

A number of other business owners and individuals have also filed claims with the state Department of General Services. The Sacramento Bee reported that there were 11 claims at the beginning of July and that there are now a total of 92 claims filed by residents.

A list released by DGS showed claims totaling $1.17 billion. However, that includes a $1 billion claim filed on behalf of “all affected parties” owning land along Northern California rivers where flows were affected by sudden water releases from Oroville. That claim, filed by a Woodland lawyer named James Nolan, added that actual damage amounts aren’t yet available.

Construction efforts at the Oroville Dam spillways are underway and are focused on repairing and reconstructing the gated flood control spillway, also known as the main spillway, by Nov. 1, according to the California Department of Water Resources.

Combating Risks to the Electric Grid

Electricity is the foundation of society, making the electric grid one of our most critical infrastructures. It is also one of the most vulnerable, and is subject to a number of variables, according to, Lights Out: The risks of climate and natural disaster-related disruption to the electric grid, a study by students of Johns Hopkins University’s School of Advanced International Studies, funded by Swiss Re.

According to the report, in recent years there has been a trend of more natural disasters globally, with 191 natural catastrophes in 2016 and a 24% increase from the level in 2007. In the United States, 43 natural catastrophes caused huge property losses in 2016, almost double those of 2007.

Lights Out focuses on the Pacific Northwest, which is an “illustrative case study in climate and natural disaster related electric grid disruption. The region is prone not only to high-frequency, low-intensity natural disasters such as droughts and flooding, but also at risk of catastrophes like the Cascadian Subduction Zone (CSZ) event, an earthquake-tsunami combination that is expected to devastate the coastline from northern California to southern British Columbia,” according to the report.

As climate change alters the seasonality of water runoffs in the Pacific Northwest, the study found that electricity generation and the operation and maintenance of hydroelectric dams face greater challenges. What’s more, different parts of the grid are vulnerable to different perils. For example, above-ground lines are vulnerable to weather events, while underground lines are susceptible to earthquakes. In Oregon, for example:

More than 50% of substations would be damaged beyond repair in the event of a magnitude 9.0 earthquake. In addition, the vulnerability of the electric grid is highly interdependent with other critical infrastructure systems, including roads, water and sewage treatment, and natural gas pipelines. In the event of a major earthquake, damage to road networks can make it impossible to repair transmission and distribution lines, thereby preventing the restoration of all other electricity-dependent lifeline services (water, sewage, telecommunications).

The costs of outages for construction and restoration of the grid are estimated to be 1.59 times higher in highly populated locations versus flat land areas with fewer inhabitants. Costs are also higher when infrastructures such as emergency roads are destroyed, which would slow down repairs to roads, in turn delaying restoration of electric power and impacting telecommunications, water and sewage services.

There may be long-term financial implications as well, as entire communities would be impacted, leading to a possible migration of residents to areas not effected by the disaster. Following Hurricane Katrina in 2005, for example, the population of New Orleans dropped dramatically, and 10 years later, had only returned to 90% of its pre- 2005 levels.

Total population of New Orleans 2000-2015; Hurricane Katrina hit New Orleans in 2005:

With the increase in natural disasters, the recent destruction caused by Hurricane Katrina and Superstorm Sandy as well as the prospect of a magnitude 9.0 Cascadia earthquake, “It is imperative that public and private sector entities explore potential solutions for combating and mitigating damage to the electrical grid and disruption from power outages.” The report urged utilities to increase the resilience of their systems in a number of ways, beginning with conducting utility vulnerability assessments to identify vulnerable infrastructure and develop resilience plans. While many utilities have taken the initial step of identifying the resilience and mitigation strategies that they intend to implement, their implementations after these assessments vary widely by utility.

Utilities have several options for hardening the resilience of their systems, depending on the specific types of natural hazards they face. For example, checking poles for rot and moving infrastructure out of flood zones and landslide-prone areas helps to maintain distribution and transmission infrastructures, keeping them from going down in regions with heavy rainfall and flood risk. Pruning trees to protect wires from falling branches is also important in regions experiencing higher intensity storms, according to the report.

Highlighted trends:

  • Climate change is causing more severe and frequent natural disasters, meaning power systems face increased strain from catastrophes.
  • The interdependence of systems creates further complications: if the electric grid is down for an extended period, collateral effects can lead to disruptions in other services such as water, sewage and telecommunications.
  • The economic implications are challenging governments and energy providers. Not only do they require pre-disaster financing provided by insurance, they must address how to make their systems more resilient to future flooding, droughts and earthquakes.

Protecting Your Business from Wildfires

There are currently about 60 large wildfires burning in the United States, mostly in western states. But a combination of high temperatures and dry and windy conditions can make wildfires a threat almost anywhere. Adding to the situation is the fact that more and more businesses are expanding into the wildland-urban interface (WUI)—wildfire-prone areas where homes and businesses are located. This creates a growing wildfire risk to businesses, according to the Insurance Institute for Business and Home Safety (IIBHS).

The Property Casualty Insurers Association of America lists the most expensive U.S. wildfires to date, all in western states:

To protect buildings from wildfires, IIBHS recommends that businesses survey the materials and design features of their structures; as well as the types of plants used, their location and maintenance.

Organizations also should determine their fire hazard severity zone (FHSZ) by evaluating the landscape, fire history in the area and terrain features such as slope of the land. Organizations can request the FHSZ rating from local building or fire officials in their area.

IIBHS notes three sources of wildfire ignition:

  1. Burning embers, or firebrands, generated by a wildfire and made worse in windy conditions.
    • Embers can ignite in several ways: By igniting combustible construction materials directly when accumulating on or immediately adjacent to them. Combustible construction materials are those that ignite and burn such as wood, plastic, and wood-plastic products used in decking and siding. By igniting nearby plants and accumulated debris such as pine needles or other combustible materials such as a wood pile. By entering a building through openings, such as an open window or attic vent, and ignite combustible items inside the building.
  1. Direct flame contact from the wildfire
  2. Radiant heat emanating from the fire

It is critical to assess a building’s construction, including roofs, windows, vents and exterior walls, also important is the area surrounding a structure, including trees and plants, IIBHS said.

A defensible space zone around the building will reduce the risk of fire. This includes consideration of specific types of plants and how they are grouped and maintained.

Plant characteristics associated with higher combustibility include:

  • Narrow leaves or needles (often evergreen)
  • Volatile resins and oils, as indicated by leaves that have an aromatic odor when crushed
  • Accumulation of fine, twiggy, dry, or dead material on the plant or on the ground under the plant
  • Loose or papery bark that often falls off and accumulates on the ground (such as palms and eucalyptus).