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New York Institutes New Disaster Protocol for Insurers

On October 28, New York Governor Andrew Cuomo announced the establishment of a new Emergency Disaster Protocol that insurers should expect to follow in the event of a future natural disaster. The protocol was communicated to insurers in the form of a circular letter on the same day. The new protocol includes many of the same measures that were put into place following Superstorm Sandy.
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“During Superstorm Sandy these steps helped us speed up relief to New York families and businesses, and they will now become a standard part of our storm response arsenal,” said Governor Cuomo. “Insurance companies have a vital responsibility to promptly process claims for consumers hit by a natural disaster and this new emergency protocol will help make sure that they live up to that standard.”

In future natural disasters, insurers can expect the following measures, among others, to go into effect: the creation of an expedited process for temporarily licensing new claims adjusters; establishment of an online report card to hold insurance companies publicly accountable for their claims processing performance; creation of a mediation process for homeowners; and institution of a temporary moratorium on the canceling of policies in storm-stricken areas for non-payment of premiums.

“Having an emergency protocol for insurers on the shelf and ready to activate at a moment’s notice will help ensure that consumers are protected when another storm strikes,” said Benjamin M. Lawsky, New York’s superintendent of financial services. This protocol will make it crystal clear to insurers what is expected of them when responding to future natural disasters and helping families and businesses get back on their feet.”

In his letter to insurers, Superintendent Lawsky did state that the measures laid out in this new protocol are not all-encompassing, but that they are those the administration would be most likely to employ, “in whole or in part,” following a future disaster in the state.

Where Questionable Insurance Claims Come From

Wanna blame someone for your high insurance premiums?

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Point to the residents of California, Florida, Texas, New York and Michigan.

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Combined, these five states generate half of the nation’s questionable insurance claims — most of which are either suspect auto policy submissions or fake injury claims.

These states account for 49 percent of all “questionable claims” as tabulated by the National Insurance Crime Bureau (NICB).

Questionable claims are those claims that NICB member insurance companies refer to NICB for closer review and investigation based upon one or more indicators of possible fraud.

NICB just released its three-year analysis of questionable claims in the United States from January 1, 2008 through December 31, 2010.

New York, Los Angeles, Houston, Tampa and Detroit are the cities generating the most QCs. Florida has three cities in the top 10 for QCs—Tampa, Miami and Orlando.

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Of course, a large reason that these states have so many fishy claims is that they are so large. Some 110 million people live in the five states mentioned.

But while they do contain about 36% of the nation’s population, that doesn’t actually explain why these locations create 49% of the questionable claims.

Snowfall’s Impact on the Economy

blizzard

Snow days are fun for most everyone and maybe that’s because people don’t immediately realize the economic impact of snowfall on the areas hardest hit. Let’s take D.C. for example. The area is still digging out from snowstorms that dumped a total of 54.9 inches of snow (as measured at Reagan Airport) — breaking a record last set in 1899.

As one could imagine, when a major city shuts down almost completely for more than four days, the financial repercussions are far-reaching. Washington, D.C.’s Office of Personnel management has said each snow day costs taxpayers $100 million in lost productivity from federal workers, not to mention lost productivity for state and local governments.

Then there’s the cost of removing the snow.

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Maryland, Virginia and D.C. will likely ask for emergency federal aid to cover the cost of the massive cleanup. Though it’s too early to put a number on the cost of the cleanup, we can compare it to the 1993 blizzard that struck the East Cost and cost more than $6 billion. As for New York City, Mayor Michael Bloomberg has said that each one inch of snowfall this week cost the city $1 million.

And as thousands of flights were cancelled due to the storm, an untold number of business meetings were also nixed, representing a loss of potential business. And it almost goes without saying that grounding planes for an extended period of time also hurts the airline companies’ bottom line.

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These points have been floating around the news since the snow began to fall on the East Coast in December. But what has not been mentioned quite as much is what happened recently at Dulles airport that has the potential to severely affect the aircraft insurance market. Saturday’s heavy snowfall in the D.C. area caused a roof collapse at a Dulles Airport hangar.

The bill to general aviation from last weekend’s massive snowstorm on the east coast could hit tens of millions of dollars and most of that could come from the partial collapse of one building at Dulles International Airport. As we reported Saturday, part of the roof of Dulles Jet Center came down under the weight of the snow. At the time, all that was known was that there were aircraft inside but photos provided to AVweb by a reader show a scene that is enough to make any insurance executive shiver. Two Bombardier Global Express jets and a Gulfstream 550 appear to be in takeoff attitude inside the hangar, their tails pushed to the floor under the weight of the crushed structure of the building. It’s not immediately known whether they can be repaired and it might be tricky getting them out from under the twisted steel.

For an already tight and volatile aircraft insurance market, the incident at Dulles will undoubtedly severely affect premiums as millions in claims are paid out for this incident.

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And as more snow is expected to blanket the East Coast once again early next week, the total economic loss continues to add up.