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Reputation Risk

In the January/February issue of Risk Management, I wrote about how celebrity chef Guy Fieri’s new Times Square restaurant, Guy’s American Kitchen & Bar, seemed to be finding a certain level of ironic success, despite being panned in a notoriously scathing New York Times review. Well, yesterday the restaurant has made headlines once again – this [...]

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With more visibility and vulnerability in today’s business landscape due to social media, online commerce and doing business through mobile devices, it only makes sense that there would be more potential risks to a company’s reputation and brand. In fact, now more than ever, executives are attempting to protect their brands from these security threats by being more proactive and [...]

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Reputational risk is often overlooked and underestimated, but it may be the most potentially devastating threat to a company today. One only needs to look at the recent trials and tribulations of firms like BP, Toyota or Sony to see the impact that a scandal can have on public perception of a company and its [...]

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The fact that BP faces a potentially existence-threatening reputation fallout following the Gulf oil spill is not news. We have seen plenty of evidence of the ways different people and outlets have gone after the energy behemoth, ranging from the acerbic to the satirical. The graph below is the latter. And it comes from the [...]

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