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Travel Company Thomas Cook Collapses, Stranding Customers Worldwide

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The world’s oldest travel company, UK-based Thomas Cook—which operates hotels and resorts around the world as well as its own airlines—all but collapsed this week, cancelling all of the company’s bookings (including flights and holiday packages), and closing its retail locations. The shutdown left 600,000 customers stranded, and Reuters called the effort to get passengers home “the biggest ever peacetime repatriation,” with 64 flights bringing 14,700 back to the United Kingdom on Monday, and hundreds of thousands more are expected to be transported over the next two weeks. The collapse also leaves more than 20,000 employees out of work.

Thomas Cook was buried in debt, partially due to its reluctance to adapt quickly to online travel booking and worries about Brexit, and lenders stopped funding the company. The company had requested £900 million ($1.1 billion) from its creditors and the Chinese company Fosun, Thomas Cook’s largest shareholder, but the deal did not materialize. According to The Guardian, as the company slipped further into debt, payment card companies like American Express and Barclays also limited cash collections and payment services to mitigate harm from a collapse.

The UK government also denied Thomas Cook a last-minute $310 million bailout, partially because, as UK business secretary Andrea Leadsom said, “Thomas Cook is sitting on trying to service £1.7 billion [$2.1 billion] of debt, and it would have been a waste of taxpayers’ money to be throwing good money after bad.” Reportedly, the Turkish government and some Spanish hotel businesses offered to front £200 million ($247 million) to save the company if the UK government would guarantee the investment. But the UK government rejected the deal, saying that the amount would not have sustained the company for more than two weeks.

Leadsom said that she also asked for an expedited investigation into the corporate collapse by the UK’s Insolvency Service—a branch of the Department for Business, Energy and Industrial Strategy that handles corporate liquidations and personal bankruptcy cases, including investigating companies’ bankruptcies for misconduct.  Others raised the issue of company higher-ups earning millions while the company sank, with Prime Minister Boris Johnson saying, “I have questions for one about whether it’s right that the directors, or whoever, the board, should pay themselves large sums when businesses can go down the tubes like that.” The UK’s Financial Reporting Council said that it may investigate Thomas Cook’s auditors, PwC and EY, in relation to the company’s collapse.

For stranded passengers, the UK government and other airlines are stepping in to ensure everyone can make it home. In 2017, when UK company Monarch Airlines went under, the government brought all passengers home, and it appears they will do the same in this case. Of the 600,000 stranded customers, 150,000 to 160,000 are British, and UK foreign secretary Dominic Raab told the BBC that the country will be arranging alternative flights for those travelers. Customers with tickets on Thomas Cook subsidiary airline Condor will be fine, as Condor will continue to function after a £380 million loan from the German government.

Others will be able to take seats on flights provided by a variety of airlines, including US-based provider Atlas Air, British Airways, Lufthansa, and possibly Malaysian Airlines, among others.

Regarding payment, things may get more complicated. According to the BBC, UK travelers who booked a package trip are covered by the Air Travel Organiser’s Licence (ATOL), an insurance program that will cover the cost of repatriating travelers. Those who just bought flights will reportedly have to appeal to their travel insurance or credit card companies for refunds. Hotels and resorts are also reportedly asking guests who booked through Thomas Cook to pay out of pocket for their stays, as the company’s payment is in question.

Frigid Weather Heightens Ice Hazards

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Freezing weather now sweeping across much of the U.S. brings a greater risk of ice storms and underlines the need for careful planning and heightened safety measures.

In fact, it does not take much ice to create disaster conditions.

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Even a thin coat of ice can create dangerous conditions on roads. Add strong winds and you have a recipe for downed trees and power lines, bringing outages that can last for days.

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According to The Weather Channel:

The Weather Channel also categorizes ice storms as nuisance, disruptive or crippling. A nuisance event is usually one of less than a 1/4 inch of ice. While these lighter accumulations are considered a nuisance, travel can still be extremely dangerous. A disruptive ice storm typically has 1/4 to 1/2 inch of ice accumulation, with ice starting to damage trees and power lines. Crippling ice storms, which have widespread accumulations of more than 1/2 inch, can cause severe tree damage resulting in power outages. The most devastating storms contain ice accumulation of an inch or more.

A special hazard to drivers is black ice, caused when moisture in the air freezes when it comes in contact with a much colder roadway, or when a sudden drop in temperature causes an already wet roadway to quickly freeze.

Fleet group ARI cautions against driving on black ice, which it said is most commonly found on overpasses and on roads that wind around bodies of water such as lakes and rivers.

ARI offers these tips for drivers:

  1. Drive slowly – The best way to avoid skidding out of control is to operate your vehicle at a slower speed. A slower speed will even give you more time to react to the effects of black ice
  2. Don’t slam the brakes – While it may be a natural instinct to slam on your brakes, this will only cause your car to lose control and slide even more. Tap the brake pedal lightly instead of pushing down hard on it.
  3. Maintain a safe following distance – In situations like this, you need to extend you following distance to ensure you will have ample time to react to the motorist ahead especially if they begin to lose control.
  4. Look for trouble spots ahead – If you have an idea that there may be black ice ahead (if you see cars ahead of you sliding, for example), downshift to a lower gear before you come onto the black ice. The lower gear will force you to drive more slowly and it will give you better control of your car.
  5. As soon as your car begins to slide on black ice, take your foot off the gas pedal – In fact, the last thing you want to do is give your vehicle more gas. It is very important to slow down when you are driving on black ice or in any other winter road conditions.

End of War Means End of Travel Risk?

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The 26-year war in Sri Lanka has come to a bloody end today when the Tamil Tiger rebel chief Vellupillai Prabhakaran and the entire rebel leadership were killed. Though a long road still lay ahead for the country, there is already talk about Sri Lanka tourism getting a boost from the end of fighting. An area that was once considered a travel risk may soon be considered a tourist destination.

While it is still too early to predict the future course of events in Sri Lanka, the possibility of a lasting peace opens up the prospect of the great swathes of pristine sandy beaches in the north and east of the country becoming new tourist hotspots. Resorts that are likely to become holiday favourites include Nilaveli, just north of Trincomalee, and, further south, Kalkudah and Passekudah. Arugam Bay is set to attract the surfing crowd while Trincomalee itself, described by Admiral Nelson as the finest harbour in the world, could become a major new tourist hub. 

Currently, the Foreign Office advises against all travel to the country since the fighting is still fresh and remaining pockets of Tamil Tiger fighters still pose a threat. Though the country has been liberated, thousands of civilians have been killed and some are claiming that war crimes have been committed. 

The EU ministers called for an independent inquiry into alleged war crimes committed not just by the Tamil Tigers, who have long been on the EU’s list of banned terrorist groups, but also by the government.

To add to the problems, aid workers, including the Red Cross, have reported troubles in getting humanitarian aid to the region. So while the beautiful Asian country of Sri Lanka may one day become a haven for exotic beach seekers, the war-torn country has a long road of recovery ahead.