Spencer Educational Foundation Gala Raises Record $870,000

Spencer Gala Honorees Michael Kerner and Patrick Ryan with Spencer Scholar Lakenya Young

Spencer Gala Honorees Michael Kerner and Patrick Ryan with Spencer Scholar Lakenya Young

 

At its recent annual gala, the Spencer Educational Foundation raised a record $870,000 from leaders of the risk management industry. The dinner also drew its largest crowd yet to honor Zurich’s Michael Kerner and Ryan Specialty Group’s Patrick Ryan.

Kerner lauded the foundation while encouraging colleagues in the insurance industry to embrace and prioritize the role of younger entrants to the field. “We struggle as an industry with reputation, unfortunately,” he said. “To this day, for most people that get into the business, it wasn’t necessarily their childhood dream to be in insurance. We don’t do a good enough job as an industry in promoting the value that we bring to the economy and to business on the whole, or the exciting and fun careers you can have in the insurance space.”

Dedicated to aiding future risk managers, the Spencer Educational Foundation awards scholarships in risk management and insurance, runs student internship programs and issues grants to facilitate risk management course development at schools across the country. As of this year, according to Chairwoman Peggy Accordino, the foundation has awarded over $5 million to students.

Applications for 2014 Spencer Scholars, internships, and the Risk Manager in Residence program are now live, with scholarship applications due by January 31. Applications for employers to participate in the student internship program are also available, with a deadline of February 14.

Insurers Discuss State of the Industry at FERMA Forum

On Monday, FERMA presented a risk manager panel focused on buyer concerns and the need for improvement in the insurance industry.

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While the panelists gave the insurers above average marks, there were still several areas of concern. This morning executives from Lloyd’s, XL Group, Zurich, AIG and Allianz were given an opportunity to respond.

One of the concerns expressed by risk managers in Monday’s panel was the seeming inability of insurers to adapt and evolve in order to meet their clients’ needs. Mike McGavick, CEO of XL Group, agreed with their concern. “Our record of innovation in this industry is poor,” he said. “If we aren’t thinking anew about this rapidly changing world of risk, we will miss the boat, we will not move society forward, and you will find other ways to solve problems.”

“We have a lot to do on process innovation to make this industry more efficient,” added Thomas Hurlimann, CEO, global corporate of Zurich Insurance Company.

Another concern raised with the insurers was the perception that they are unwilling to pay claims. The insurers again saw this as a valid criticism.

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“I looked at the scores from the session yesterday, 5/10 for willingness to pay claims, and that’s all your buying here, actually, the promise to pay,” said Dr. Richard Ward, CEO of Lloyd’s. “Surely we can do better than that.”

Axel Theis, CEO of Allianz Global Corporate and Specialty, agreed. “In the past we haven’t given claims the platform that we should have.”

Part of the difficulty in getting claims paid has been attributed to the complex language used in policies. This issue was addressed by the morning’s panelists as well. Peter Hancock, executive vice president and CEO of AIG acknowledged that policy language was an issue.

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“Policy certainty and wording is clearly a long term objective, and I think the London market’s done a terrific job of eliminating ambiguity, but the U.S. has a long way to go to match that.”

McGavick took a different approach. “Because claims rise in unexpected ways, they don’t always fit neatly with what was discussed. As a result we have to work through it.” He went on to advise risk managers to “choose your insurer in part based on their attitude toward claims as opposed to the expectation that there will never be a conflict.”

This was the second panel in a three-part series presented at the FERMA Forum in Maastricht, Netherlands. The broker panel was held Tuesday afternoon.

FERMA Risk Manager Panel Focuses on Innovation

As part of the ongoing Federation of European Risk Management Associations (FERMA) Forum being held in Maastricht, Netherlands, FERMA is hosting a series of panel sessions focusing on three sides of the insurance purchasing relationship: risk manager, broker, and carrier. On Monday, September 30, leading risk managers from throughout Europe kicked the series off by giving their perspective on the current status of the industry and expectations going forward. Panelists included Tjerk van Dijk, director of insurance at Stork and Fokker; Annemarie Schouw, risk and insurance manager at Tata Steel Ijmuiden; Chris McGloin, vice president of risk management and insurance for Invensys; and Andrew-Richard Bradley, head of group risk services for Nestle Group.

This year’s theme for the FERMA Forum is “living and working in a riskier world,” so it came as no surprise that this year’s risk manager panel was focused on the insurance industry’s ability to adapt and innovate to keep up with new and evolving risks such as cybersecurity. “[Insurers’] innovation isn’t taking a quantum leap to where the new risks that the customers are facing are at,” said McGloin. “They’re trying to refine existing products that cover existing solutions and trying to improve those without sitting back and saying ‘what is it the client really wants around cyber or supply chain.

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’” Not all the blame was passed on to the carriers, however. Bradley gave an example of innovations that had been developed by a large insurer to address supply chain risks; however, clients were slow to purchase the products due to either the client’s lack of understanding or brokers’ inability to effectively sell the product. “Sometimes we’re a little unfair to insurers,” he added.

Issues surrounding contract certainty and clarity of policies were other areas that the panelists felt could be improved. When asked if the complexity of policy language affects the claims process, Schouw responded that there are exclusions put into policies “that can be explained in different ways.” McGloin added that it is often difficult to get insurers to change language to reflect established intent. “Sometimes an insurer will interpret the wording one day one way and the following day another way,” he said. “And that doesn’t bring the contract certainty or cover certainty that buyers need.

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The discussion wasn’t all negative. When asked to provide an overall score for the industry from one to 10, the panelists gave generally high marks.

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Brokers and insurers will have their opportunity to respond and to discuss other industry concerns in panels to be held on October 1.

RMORSA Part 5: Risk Reporting & Communication

Having standardized risk assessments and well documented mitigation and monitoring activities will equip your organization with a lot of risk intelligence. The question becomes: how do you report all of this information to your board and communicate it to your commissioner in a way that demonstrates the value of your ERM program? First, risk managers must be able to demonstrate how risks across the organization roll-up to impact the board’s strategic objectives; and second, ERM functions must track key metrics to validate the effectiveness of a formalized risk management approach.

Reporting on Critical Risks

Due to the limitations of spreadsheets, risk managers often have to choose between presenting actionable data that is too granular for the board, or presenting a high level summary, such as a top 10 risk report, which lacks the context of how risk within business process activities relate to the objectives that senior leadership and the board require.  However, a common risk taxonomy allows organizations to gather risk intelligence at the business process level, and aggregate it to a high level for senior leadership.

For the top risks across the organization, often risk managers must provide the more detailed underlying data, such as which business areas are involved, their individual profile of the risk, their mitigation strategy and how the risk is being monitored.

The most commonly used method to determine top key risks is to rank risks based on the score from their assessment. This aggregate will depict which risks pose the most immediate danger to the enterprise, and should be reported on regularly. The second method uses your common language, root cause library to identify systemic risks. These are risks that have been identified by multiple departments, and may be more easily addressed with corporate wide policies or procedures rather than point solutions. And now that you have a complete and transparent mitigation library, you can publish effective controls from one department to another, reducing overlapping activities in your organization and leveraging the practices in departments that are the most effective in managing risk.

The State of ERM

When demonstrating the value of your ERM program, take a step back to evaluate just how many risks have been identified, and how well risks are being evaluated and mitigated. The common standards established by an ERM program will significantly enhance your risk identification process by allowing you to prioritize efforts to the most important risks that have the least assurance of control effectiveness.

You might find that over the past several quarters, the gap between the number of risks identified and those that have been addressed has grown. This isn’t a concern, but rather a sign that your organization has a clear path forward and is beginning to understand its entire risk universe.

You can also track your progress with the ERM guidelines outlined in the RIMS Risk Maturity Model. Providing your executives, board or commissioner with a bi-annual report on the maturity of your ERM program will show which areas you’ve improved upon and what areas need focus going forward. The model provides a repeatable process that enables internal audit to validate its quality and effectiveness. This same model also has the benefit of enabling you to benchmark your program against others in your industry, providing a transparent, third party evaluation of where your organization stands.

This concludes Steven’s series on ORSA Compliance. Looking for more ERM best practices and the latest industry trends? Subscribe to Steve’s Blog or visit www.logicmanager.com.