Immediate Vault

Are Insurance Underwriters an Endangered Species?

A piece created by MoneyWatch last November listed “10 Disappearing Jobs” and among the the professions on their way to extinction was the insurance underwriter.

The rationale was essentially that technology can do the job.

Blame it on the software. New programs allow underwriters to take on three times as much work as in the past, collapsing the need for more hires. As a result, the BLS projects that the number of people employed in the field will decline by 4 percent, or 4,300 jobs, by 2018. “[The underwriter] just punches in data, and it spits out, say, whether a potential homebuyer is approved or not,” says Henry Kasper, supervisory economist at the BLS. Growth in the insurance industry isn’t exactly exploding either, further undermining the career outlook for underwriters.

That’s obviously a vast over-simplification of what the underwriters do as we’re not talking about screwing in bolts at an auto plant. Then again, I’ve met a few brokers and risk managers in my day who probably would prefer dealing with a robot rather than some of the underwriters they have gotten quotes from.

For another perspective, let’s ask: what does the insurance community think of the notion of underwriter as a disappearing job?

Risk & Insurance asked that very question and according to the industry folks quoted in the article, insiders think the notion is mostly rubbish,

Here’s what Seraina Maag, chief executive of North America P/C for XL Insurance had to say.

“Underwriters are able to look at what’s happening in the world, what it means for our customers, and to devise appropriate solutions. Computers can’t replicate those abilities,” she also said. “So I believe the opposite to be true: The underwriter’s job will increase in importance because of these changes and their ability to understand them fully.”

A Lloyd’s director expressed the same.

“Whilst technology is no doubt advancing, the face-to-face relationship between brokers and underwriters is a unique and essential part of how business is conducted here,” stressed Sue Langley, director of market operations at Lloyd’s.

“Technology in the market serves to improve and aid the business, but the complex and specialist risks that are underwritten need the expertise of the Lloyd’s underwriters and always will.”

I would have to agree that MarketWatch got this one wrong.

And for risk managers, the fact that underwriters — human underwriters — are likely going nowhere is a good thing.

One of the biggest complaints I hear from risk managers is that they sometimes don’t get what they feel is a fair rate because they are lumped in with similar companies. Through loss control methods, they have reduced their risk. They while have lowered their risk profiles, they still cannot differentiate themselves to their underwriters.

From what I’m hearing, however, things are improving in this area. Today more than ever, risk managers can get underwriters to actually see the true exposures of their operations — not just the typical risks of a company in their industry. This differentiation would not be possible when just dealing with technology. To a robot, you’re just a number and an account. To a person, it’s much easier to make the case that you are different.

So if the insurance underwriter is indeed not a dying breed, the risk manager should be the first one to show up to her next birthday with a gift.

Complying for Compliance’s Sake Is Foolish

Complying for compliance’s sake really helps no one.

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It doesn’t help the regulators who enacted the rule to ensure some sort of protection or expertise was gained.

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And it doesn’t help the company that is presumably getting none of benefits intended by the spirit of the rule.

But we see it again and again and again and again. And again.

Here is one such tale from a great post today over at The FCPA Blog by Aaron G. Murphy.

An interesting piece recently appeared in Randy Cohen’s “The Ethicist” column in the New York Times Magazine.

It discussed  an exchange with a company employee that should keep corporate legal and compliance departments awake at night. An employee, unhappy that his company wanted him to take a four hour on-line training course about the Foreign Corrupt Practices Act (FCPA), claiming it was a waste of his time, asked The Ethicist if he had an ethical obligation to complete the training. The Ethicist gave the best possible answer, stating that even if it was inefficient, it was the company’s prerogative to train its people, and that it might not be the waste of time the employee assumed since the company could have a larger plan of action invisible to the employee.

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The punch line lay in the “Update” posted later: The employee skipped the course, went straight to the on-line test, and passed it. The employee, who underwent no training of any kind (and arrogantly assumed he needed no such training), is now certified by his own company as having mastered the FCPA. This is an all too common scenario, and everyone involved in it is a fool.

Murphy goes on to explain exactly why and how everyone involved is a fool and I encourage you to go read the rest.

But at this point, you probably already know why they are fools.

Soft Market Far From Over: RIMS

According to the Risk and Insurance Management Society’s (RIMS) annual benchmark survey, commercial insurance pricing changed very little in the fourth quarter of 2010. The report, administered by Advisen Ltd, found that general liability, property and workers comp policies renewed with hardly any change in premium, on average. According to a press release issued today by RIMS:

“We have seen more carriers exercising underwriting discipline – walking away from business that does not meet their pricing targets – but it is still a very competitive market,” says Robert Cartwright, loss prevention manager for Bridgestone Americas Holding, Inc. and a member of the RIMS board of directors. “Premiums have stabilized a bit over the past couple of quarters, but they still are far below 2003-2004 levels. In some lines they are back to where they were during the soft market of the 1990s. It remains a buyer’s market.”

Though most premiums remain unchanged, average D&O premium did make a move. The report states that the average D&O premium fell 4.6%, though larger companies saw a slightly sharper decline while smaller companies saw only a minuscule drop.

In the February issue of Risk Management, our fearless editor in chief, Morgan O’Rourke, tackles the state of the property/casualty market in our annual P/C Market Outlook. Check here February 1st to find out more.

Happiness 9 to 5

Free beer on Fridays, ping pong breaks and knitting clubs.

Sounds like an activity list from a cruise ship, or maybe the schedule pulled out of a retiree’s planner. Nope, these are the perks that some lucky individuals enjoy on the job every day. Fortune magazine recently released their annual list of 100 Best Companies to Work For, compiled using survey information from the employees themselves. The companies are ranked based on worker responses to questions regarding job satisfaction, benefits programs and management.

It’s not just the employees that reap the rewards of “best company” practices, but studies have revealed that keeping the workers happy results in a more profitable business overall. The Happiness Advantage author, Shawn Achor, writes in his book that happy employees outperform their unhappy coworkers in terms of energy, productivity and healthcare costs. The pattern can be seen across industries, with optimistic sales people selling 37% more and upbeat doctors making 50% more accurate diagnoses.

The insurance company, Aflac, made the list with its on-site child care program and generous spa treatments, and Google, a seasoned veteran, supports its laid-back, often whimsical, office culture by saying, “If you infuse fun into the work environment, you will have more engaged employees, greater job satisfaction, increased productivity and a brighter place to be.”

Employers could take a lesson or two from these happy companies. Workers who love their jobs treat customers better and are loyal to their companies. Investors know this, and they invest in companies with pampered employees because the returns are twice as high as other companies. Money may not get you happiness, but happiness sure does get you money.