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Driverless Cars Not a Concern, Allstate Says

Driverless car

Driverless cars are becoming more of a reality, with testing in full swing by Google and others, and software upgrades underway for existing models of Tesla cars. One industry that will be impacted by larger number of safe vehicles on the road is the auto insurance industry. One insurer, Allstate, is carefully following the progress being made, but emphasized safety over possible diminishing profits. In its annual report for 2015, Allstate wrote:

Consider what is happening with autonomous cars. Today, only modest levels of driver-assistance technology are available, and only on a limited set of vehicles. However, the technology for fully autonomous cars is advancing rapidly and the legal and regulatory framework will follow. At some point, the fleet of a quarter-billion vehicles could be smaller and will include technologically sophisticated vehicles that are safer, more effective and efficient. Fewer, safer cars would benefit consumers and the environment, but could affect demand for auto insurance.

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The financial squeeze that autonomous cars could put on the insurance industry has been expected for years, The Chicago Tribune noted. In 2012, financial technology consulting firm Celent published “A Scenario: The End of Auto Insurance: What Happens When There Are (Almost) No Accidents?

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While Allstate states that demand for auto insurance could diminish, it points out that this is not a concern. “Some industry participants are waiting to see how this will play out. Allstate is not,” the insurer said, adding:

We are moving forward into uncertainty rather than wait. Throughout our history, Allstate has led from the front on auto safety—for example, as an early proponent of seat belts and air bags. We support the introduction of new driver-assistance technology that makes driving safer, because this is about saving lives and protecting the hopes and dreams of those who depend on us. We are confident Allstate will thrive in whatever new world emerges because of a differentiated strategy, strong brands, passionate agency partners and committed employees. Preparations for a new and different future are well under way.

Lance J. Ewing, hospitality and leisure industry practice group leader with AIG, previously told Risk Management magazine, “With more than five million vehicle accidents in the U.S. resulting in over 30,000 deaths, any enhancement is welcome, but there may be collateral results from the driverless highways.”

Tesla Brings Driverless Technology—and Cybersecurity Concerns—to the Masses

Last week, Tesla Motors unveiled another first for the auto industry: starting immediately, the company will be delivering upgrades directly to vehicles via the Internet.

“We view it the same away as updating your phone or your laptop,” said CEO Elon Musk, as reported in the Wall Street Journal on March 19.

Remote updates for cars was not the only taste of the future that Tesla announced last week. Talk is buzzing even louder about the new “driverless” capability that Tesla’s cars will get this summer (via wireless download, of course). The New York Times says that once your vehicle gets the upgrade, you will be able to turn on an “autopilot” when on major highways.

Tesla’s move further disrupts the traditional way of business in the automotive industry—the direct-to-consumer updates eliminate yet another reason to buy and service through a dealer. The convenience potential to consumers is obvious, and everyone is excited about driverless technology finally being within reach. What could be the downside?

Enter that fear du jour, cybersecurity. Capitol Hill is considering the unpleasant potential of bad guys being able to hack your car’s sophisticated computer system.

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Last year, Senator Edward Markey (D-MA) sent a letter to 20 car manufacturers asking them about their vehicles’ reliance on wireless computing technology and, in turn, the vulnerability of their systems. In February, he published the companies’ replies, and they weren’t completely reassuring (the full report is here).

According to Wired, Sen. Markey found that “nearly 100%” of vehicles sold today use wireless connections that could be used to access “sensitive systems or [to] compromise privacy.” Combine these findings with the recent exposé on 60 Minutes—where a DARPA hacker demonstrated the ability to hack into a Toyota Prius and gain control of the vehicle’s braking and acceleration—and you have a pretty good understanding of why Sen. Markey is concerned.

Manufacturers that responded to the Senator’s inquiry gave mostly ambiguous answers about the cybersecurity of their products. Some said they encrypt information such as driving history and physical location, while others admitted that they don’t use encryption.

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The same is true for third-party testing of vehicle cybersecurity—some do it, but many do not.

Tesla was one of three companies that chose not to respond to Sen.

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Markey’s questions. Do concerned consumers have cause to worry? After all, last year, Chinese hackers publicized their successful hack of a Tesla, although they limited their efforts to unlocking the doors and opening the sunroof.

The company is generally tight-lipped, but Musk has said that he is committed to security. He recently stated at a tech conference that “one of the key areas of focus for the company is…protecting…self-driving software from malicious attacks.”

Let’s hope so. A breach of self-driving software would, of course, be a much bigger problem than the Chinese hack of the car’s more superficial systems. And the non-response to Sen. Markey’s investigation would then start to resemble a self-inflicted wound.

For more on the risks of computerized vehicles, see “Robots Take the Wheel” in the March issue of Risk Management.