David Phillips on Our Increasingly Erratic Weather: “Damages Will Continue to Rise Indefinitely”

[Each year, the best Canadian risk managers gather to discuss the state of the discipline at the RIMS Canada Conference. The 2011 incarnation is taking place this week in Ottawa so I will be reporting from here for the next few days.]

If you go to a conference focused on risk, you will likely hear someone talking into a microphone about climate change. If you go to a lot of these events, you will hear a similar message repeated again and again.

After a while, it can become redundant.

Don’t get me wrong — I personally think climate change is arguably the biggest risk facing the world. And obviously there has been very little progress on mitigation and adaptation, both on a societal and organizational level. So it is very important to continue to educate anyone who will listen — particularly those in the risk and insurance industry who can theoretically help discover and fund solutions.

It’s just that it has become rare to hear anything that hasn’t already been said. Temperatures are rising and ice caps are melting and this is a grave threat that, egads, nobody is doing anything about. Relaying new stats and photos of polar bears is great, but at this point, if they want to advocate for something to be done, people should probably be highlighting the fallout. That is the only way to create urgency. To make the threat real. Unfortunately, many of these speakers fail to show the tangible, detrimental effects that warmer temperatures will have on the average person (Lester Brown’s recent talk on food security notwithstanding).

I still always try to attend panels and speeches discussing the topic, but I have come to expect little more than a reminder about the severity of the problem and a plea for action. On day two of the 2011 RIMS Canada Conference in Ottawa, however, climatologist David Phillips of Environment Canada gave a very entertaining and compelling presentation on how climate change is causing erratic weather. To him, the unpredictable and unprecedented weather we will continue to see in the future will make planning and risk management of all types vastly more difficult than it is today. And an inability to project the future will affect individuals, markets, companies, governments and international relations.

He started off in humor land, highlighting Canadians’ unique obsession with their nation’s weather, something they are “secretly disgusted” by but “outwardly so proud” of. “We follow the wind chill like others follow the Dow Jones,” said Philips who also works closely with the Meteorological Service of Canada.

But he was quick to note that there is more to the Great White North than just snow and ice, despite what so many outsiders believe. The climate of the world’s second-coldest nation is actually quite diverse, comprised of basically every type there is aside from desert and rainforest. And this forces Canadians to prepare their wardrobes for any environment. “We have more clothes than people in any other country — and it’s not because we’re fashion conscious,” said Phillips. “Our GQ magazine is the Canadian Tire catalog.”

The brutal cold is certainly a reality, however. Phillips told one story about a diplomat from Australia, where he says people call Canadians “frozen Yanks,” who once came to Canada and, “as Aussies tend to do,” bought a few cases of beer for his stay. He stored it in the garage overnight and was distraught when he found it frozen rock solid the following day. “This must be the only country on Earth where you put the beer in the fridge to keep it warm,” said Phillips, recounting the diplomat’s response.

Of course, the topic at hand was much more serious than the light-hearted start of Phillips’ presentation — especially to many of the brokers and underwriters in the room. “Insurers are the first financial victims of climate change,” said Phillips.

Even worse has been the damage inflicted upon the nation’s citizens. He listed some of the worst weather disasters to hit Canada during the past decade and a half.

There was Hurricane Igor last year, which caused $200 million in damages. In 2004, it was Hurricane Juan. That storm knocked down 100 million trees in Nova Scotia and Prince Edward Island. The remnants of Hurricane Frances also did damage that same year, dropping 137 millimeters of rain on Ontario. Oddly — and illustrating just how erratic things have gotten — had this storm not hit, it would have been the driest month on record in Ontario history.

In 2007, it was a twister. The first-ever level F5 tornado to hit Canada. And of course there was the 1996 Sagueny flood in Quebec, which was called a 10,000-year event and became the first $1 billion insurance disaster in Canadian history.

Perhaps worst of all was the great ice storm of 1998.

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I grew up in Maine and was a senior in high school when this storm hit the New England and the Canadian maritime provinces. It was bad in my state. We lost power for five days and missed an entire week of school (although I wasn’t complaining about that). The damage was even harsher further north. The heavy ice froze to power lines, knocking down enough cable in Canada to stretch across the world three times, according to Phillips. It also prompted the largest volume of claims in the history of insurance.

In short, Phillips’ message was that things have become very strange. And scientists are now comfortable concluding that warming has contributed to this increasingly odd weather. For example, storms are now 7% wetter due to “car-wash-like downpours,” and 50% of the flooding in the UK can be attributed to manmade factors, said Phillips. Why? Canada is now in its 319th month in a row in which the average temperature is above the 20th century norm. “All indicators point to the same message,” said Phillips. “The world is warming up faster than it has at any other time.”

As a result, Phillips does not believe that the recent oddities can be considered a part of some short-term trend. This isn’t a blip on the radar. This is not a stretch of bad luck. “These losses and damages will continue to rise indefinitely,” he said.

But as erratic as the weather has become, it in and of itself may not be the whole problem. It might have just as much to do with where, and how affluently, we live. “Sometimes I think we’ve changed more than the weather has,” said Phiilps.

Today, throughout the world, more people live in cities than in rural areas for the first time in human history. This means that disasters are increasingly striking major population centers — with major fallout.

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It doesn’t help that one-third of the world’s population lives within 100 kilometers of water, according to Phillips. “We’re also living where we shouldn’t be living,” he said.

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And it’s not just us — it’s all our stuff. Everyone has more possessions. And more insurance for all those possessions. Now, every driveway has three cars. When Phillips was a little kid, there might only be one in the entire neighborhood. All this contributes to larger losses when disaster does hit a city. “The dartboard is getting bigger,” said Phillips.

All these leads to great uncertainty. There has historically been an understanding that the worst-case can happen. But there has also been an expectation that even the strangest stretches of weather would, in time, return to the mean. You might have 30 days that come in 10 degrees colder than expected next winter, but the winter after that would be more typical.

This presumption is no longer realistic, however, says Phillips. There is no more mean. “The new norm is to expect the unexpected,” he said.

And that makes managing and pricing risk infinitely more difficult. “You can’t plan,” said Phillips, later adding that “we can no longer assume the past is a guide to the future.”

Exactly how organizations can incorporate this new normal into their planning is hard to say. Phillips had a few suggestions on the societal level. The first is the most obvious, oft-stated. “[We must] ween ourselves off of our insatiable demand for carbon,” he said. “Not just bury it or trade it … actually ween ourselves off of it.”

Easier said than done, obviously. His other advice is easier to implement, although admittedly still tough in an economic downturn, particularly one that is gutting the construction industry.

We need to build more resilient cities, he says, and enforce building codes. Some 50% of the damage from Hurricane Andrew, for example, could have been prevented if building codes had just been enforced.

There are no easy answers. But the key takeaway is that each organization’s long-term strategic planning must understand that erratic weather is here to stay. Those things that you used to take for granted no longer apply. And as he states, perhaps it was a Hall of Fame Yankees catcher who best described this new reality.

“I think the great philosopher Yogi Berra had it right,” said Phillips. “The future aint what it used to be.”

The New Era of Regulatory Enforcement — Comply or Go Directly to Jail

[Each year, the best Canadian risk managers gather to discuss the state of the discipline at the RIMS Canada Conference. The 2011 incarnation is taking place this week in Ottawa so I will be reporting from here for the next few days.]

“The possibility of doing jail time is real from the board room to the warehouse floor,” said Jay Cassidy yesterday at the 2011 RIMS Canada Conference, summing up the new anti-corporate fraud stance taken by U.S. Attorney General Eric Holder in recent years. “It’s not going to be a slap on the wrist. It’s gong to be very personal. And [they] will put you in jail.”

This was the key takeaway from a Monday afternoon panel discussion at the conference, which was focusing on regulatory expansion and led by Cassidy, senior vice president at Marsh Canada. Things have changed and rules created by Dodd-Frank and the Foreign Corrupt Practices Act will have wide-ranging implications — and penalties — for any offending companies.

Another trend is that regulatory agencies are increasingly working together and employing new tools they haven’t used in the past. The SEC and Department of Justice are reaching out to the FBI, for example, for expertise and resources. They have begun wiretapping when it is deemed necessary. In all respects, the regulatory bodies are widening the scope of what they can use to investigate.

One aspect of the reform receiving a lot of coverage is new whistleblower incentives. Now, anyone who reports a company for rule-breaking may be eligible to pocket up to 30% of the sum that officials deem was ill-gotten. Even if the offense is only valued at $1 million, that’s a nice little bonus for the whistleblower. Imagine if it is $1 billion.

Given this, it’s not hard to see why more people might become tipsters for the government. And according to the panelists, the Department of Justice is now expecting to receive upwards of 30,000 tips per year.

This may not lead to more major fraud rulings, however.

“Whisteblowers have always been principles-based more than looking for some sort of monetary pay-off,” said Ashley Beales, vice president at Berkley Professional Liability. “It’s usually that they just can’t keep quiet anymore.”

The money will likely lead to more tips and perhaps the discovery of more minor violations, he said, but on the highest level, Beales doesn’t expect a new wave of huge violations to start flooding out. At least not to enough of a degree that would significantly alter the D&O market, something that is generally affected by major claims. “Significant fraud always bubbles to the top [regardless of incentives],” he said. “This volume will be more noise than substantive.”

But even if it is merely noise, that doesn’t mean companies are off the hook. “Even if it’s not a legitimate claim and the SEC comes knocking on the door … you don’t tell these people ‘Go away,'” said Laura Markovich, partner at Sedgwick. “They won’t. They’ll come back with a subpoena.”

And just dealing with false claims can run up a big bill quickly. “Lawyers are expensive,” said Cassidy, noting that this is even truer for Wall Street firms. “And New York lawyers are … well … they’re very expensive.”

In regards to increased Foreign Corrupt Practices Act enforcement, the panel said that there will be two major aspects for companies to consider: (1) anti-bribery provisions and (2) the accounting part, which will mandate the need for better internal controls.

The first factor may be especially important for Canadian companies. If they have operations in the United States (or in some cases, even if they don’t) they will be at risk of regulator action. And Cassidy cautioned that this may be difficult to navigate given the fact that Canada is increasingly becoming a resource-based economy. He mentioned that in other locations where this has been the case (Cassidy listed parts of Africa, Russia and Kazakhstan), corruption and bribes have been more typical than, say, in economies in which retail or services drive the economy. “Historically, business has been done a little differently than what we might find acceptable [in Canada],” said Cassidy.

Canada is certainly not Nigeria. The business climate and legal culture would never allow for pervasive bribery and other illegal behavior. So for those in the energy and resources sector, the obvious solution is to remain above board in all operations.

But I do image that many companies will find that, when shipping oil and coal throughout the world, staying true to your ethics — and even within the code of the law — can sometimes be easier said than done.

[Correction: this post originally listed Ashley Beales as working for Canada Berkley. It has been update to reflect the fact that the company is called Berkley Professional Liability. Apologies.]

Glen Frederick Wins Canada’s Top Risk Management Award

[Each year, the best Canadian risk managers gather to discuss the state of the discipline at the RIMS Canada Conference. The 2011 incarnation is taking place this week in Ottawa so I will be reporting from here for the next few days.]

Glen Frederick is running out of room on his mantle. In May, he received RIMS’ highest honor, the Harry and Dorothy Goodell Award, given out each year to recognize outstanding lifetime achievement in the field of risk management. And yesterday during the 2011 RIMS Canada Conference in Ottawa, Frederick, the director of client services for the British Columbia government, received Canada’s most prestigious award for risk management: the Donald M.

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Stuart Memorial Award.

“It’s a little humorous that you’re giving me an award for promoting the value or risk management,” said Frederick, who considers risk management a big part of his life.

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“That’s like giving a kid an award for liking candy or puppies.”

What keeps Frederick going? The fact that every day is different.

He may be using similar risk management processes and concepts to deal with the challenges facing British Columbia, but each risk is unique. Each day brings new challenges. “I’m not sure I could do one of those jobs where you do the same thing over and over,” said Frederick.

If keeping things fresh is his secret, it’s working. According to Roman Parzei, the Ontario RIMS president who presented the award, Frederick’s risk management efforts have saved the province of British Columbia $1 billion over the past seven years. And the ERM process he helped embed prior to the 2010 Winter Olympics were so beneficial that the International Olympic Committee that oversees the games will now mandate every local organizer to implement an ERM program similar to the one Frederick helped create.

He also had some advice for the risk managers in the crowd: learn how to speak the board’s language. One of his mentors taught him the importance of numbers, and it was something that helped him succeed. “He taught me how to speak finance,” said Frederick. “I never knew how valuable this would be to my career.

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And what a valuable career it has been.

Glen Frederick (middle), with RIMS Executive Director Mary Roth and RIMS President Scott B.
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Clark, accepts the Harry and Dorothy Goodell award at the 2011 RIMS Canada Conference.

The 5 Most Common ERM Errors

[Each year, the best Canadian risk managers gather to discuss the state of the discipline at the RIMS Canada Conference. The 2011 incarnation is taking place this week in Ottawa so I will be reporting from here for the next few days.

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]

The first session I attended at the 2011 RIMS Canada Conference in Ottawa promised to detail the top 10 common ERM errors — and how to avoid them. True to form, presenter Diana Del Bel Belluz of Risk Wise Inc and moderator Nowell Seaman, the head of risk management for the University of Saskatchewan and RIMS board member, did just that.

Here is a recap of Belluz’s list, highlighting the top five.

#1. Complacency Has Set In

Complacency is an enemy of risk management. Once it cements itself into the organization’s culture, it is difficult to get out from under. Risk mangers must determine if this is a hurdle at their company. Some warning signs Belluz says to look for are executives who respond to risks with statements like …

“It’s never happened before.”
“It can’t happen here”
“We can handle it.”
“Ignore it and it will go away.”

She mentioned one company she advised whose CEO took an ignore it and it will go away approach to one risk. “It worked,” she said. “It took seven years and a lawsuit, but he was right — eventually it did go away.”

#2. Not Understanding Your Risk Exposure

“At its heart, this mistake is really about not linking risk to strategy,” said Belluz. In an attempt to understand its exposure, most companies will start their risk identification by brainstorming. Various company stakeholders gather and throw out ideas about what worse-case scenarios could harm the organization. One big benefit, says Belluz, is that this allows you to tap into the expert knowledge.

But there are also many cons.

First off, success hinges upon the individuals in the room, so you need to ensure you get the right people. Second, groupthink — or simply one dominant personality — can skew the discussion, possibly towards concerns that are not actually the biggest threats. Additionally, because you are looking at each risk in isolation, you don’t factor in the interdependencies that exist between risk factors. You can ask just about any financial firm still in existence today how that can lead to a company’s downfall. And lastly, brainstorming tends to create a very large list of risks, which then makes prioritizing the threats difficult.

For these reasons, she suggests creating “an influence diagram,” which is essentially a flowchart map of risks that shows how they interact and allows you to use colors or shape size to demarcate which exposures are the most critical. It is a visual approach that lets you view and understand the interrelationships between multiple risks/objectives.

This, too, has its own con, however.

Because it relies on linking internal risks to one another, it can overlook big risk factors that are outside the organization. Think of the economic meltdown or terrorist attack. These could affect multiple parts of the operation. But the flowchart lines won’t show this connection to an external threat.

Thus, Belluz recommends that you don’t rely on either of these methods exclusively. Use both. Such an approach will leave fewer gaps in your  identification, quantification and prioritization of risks. And don’t stop there. Add checklists, “risk heat maps” and risk matrixes as well, she suggests.

Still, many companies are failing to use such formal procedurs.

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To highlight this, Belluz asked the room “what would it take in our organization to implement more structural approaches [to risk management]?”

Immediately, one risk manager in the crowd shouted out “more resources.”

I’m sure many others can relate.

#3. Relying on Gut Instinct to Assess Risk

This is an obvious mistake with a not-so-obvious solution. Essentially, it comes down to one question: “What role should judgment, experience and intuition play in analyzing and informing strategic decisions?”

Ironically, determining the right answer to that question might take more art than science, but there are a few pitfalls that Belluz pointed out.

  • Mistaking beliefs and opinions for facts
  • Confirmation bias
  • Group polarization (in which like-minded people gather and a risk they all had becomes intensified due to the discussion. For instance, a group of people very concerned about hazardous waste come together, discuss the issue and then walk out of the room thinking it’s an even worse problem than they did when they went in.)
  • Emotionally charged situations

A way to mitigate being too “gutsy” in your thinking, if you will, is ensuring that the methodology remains evidence-based. Because if you are using your gut during risk identification rather than using a process that is grounded in facts, you may actually even make the problem worse.

Could ignorance is better than a sense of false protection? Maybe.

As Nowell Seaman pointed out, use your gut rather than facts and you may come out of a meeting and “feel like we have done something but we really haven’t.”

Is an unknown risk that remains unmanaged better than a known risk that you is poorly managed? I would lean towards no, but it’s certainly debatable.

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#4. Overlooking the information you have

Belluz’s suggestion to avoid this one was simple: “Frame a question about the risk properly and then mine your data.” As we know, life consists of lies, damned lies and statistics. So numbers can usually be found to support any conclusion. And finding the right information is key.

This can be overwhelming, however. To ease the burden, Belluz suggests four useful measurement assumptions you should remember:

  • Someone has measured it before (Google is your friend)
  • You have more data than you think.
  • You need less data than you think
  • New data is more easily accessible than you think

In short, there is data out there. Be sure you use it.

#5. Focusing on the Wrong Risks 

The key question to ask here is whether or not the risk aligns with the company’s risk appetite. And this concept led to an even more interesting question from the audience. “What’s the difference between risk tolerance and risk appetite?” asked a risk manager.

Belluz’s answer? “I don’t think, as a discipline, we have decided on that.” Seaman agreed, but was able to add some insight he has learned from his years of managing risk in the trenches. “Tolerance is how much risk can you stand. How much you can stomach,” he said. “Appetite is how much you want to stand.”

So in trying to determine whether or not you’re focusing on the wrong risks, perhaps the best lesson is to always identify those areas in which your exposure is higher than the amount of risk you want to stand. If you look through that lens and everything seems kosher, you should be able to sleep a lot better at night.