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Travel Company Thomas Cook Collapses, Stranding Customers Worldwide

The world’s oldest travel company, UK-based Thomas Cook—which operates hotels and resorts around the world as well as its own airlines—all but collapsed this week, cancelling all of the company’s bookings (including flights and holiday packages), and closing its retail locations. The shutdown left 600,000 customers stranded, and Reuters called the effort to get passengers home “the biggest ever peacetime repatriation,” with 64 flights bringing 14,700 back to the United Kingdom on Monday, and hundreds of thousands more are expected to be transported over the next two weeks. The collapse also leaves more than 20,000 employees out of work.

Thomas Cook was buried in debt, partially due to its reluctance to adapt quickly to online travel booking and worries about Brexit, and lenders stopped funding the company. The company had requested £900 million ($1.1 billion) from its creditors and the Chinese company Fosun, Thomas Cook’s largest shareholder, but the deal did not materialize. According to The Guardian, as the company slipped further into debt, payment card companies like American Express and Barclays also limited cash collections and payment services to mitigate harm from a collapse.

The UK government also denied Thomas Cook a last-minute $310 million bailout, partially because, as UK business secretary Andrea Leadsom said, “Thomas Cook is sitting on trying to service £1.7 billion [$2.1 billion] of debt, and it would have been a waste of taxpayers’ money to be throwing good money after bad.” Reportedly, the Turkish government and some Spanish hotel businesses offered to front £200 million ($247 million) to save the company if the UK government would guarantee the investment. But the UK government rejected the deal, saying that the amount would not have sustained the company for more than two weeks.

Leadsom said that she also asked for an expedited investigation into the corporate collapse by the UK’s Insolvency Service—a branch of the Department for Business, Energy and Industrial Strategy that handles corporate liquidations and personal bankruptcy cases, including investigating companies’ bankruptcies for misconduct.  Others raised the issue of company higher-ups earning millions while the company sank, with Prime Minister Boris Johnson saying, “I have questions for one about whether it’s right that the directors, or whoever, the board, should pay themselves large sums when businesses can go down the tubes like that.” The UK’s Financial Reporting Council said that it may investigate Thomas Cook’s auditors, PwC and EY, in relation to the company’s collapse.

For stranded passengers, the UK government and other airlines are stepping in to ensure everyone can make it home. In 2017, when UK company Monarch Airlines went under, the government brought all passengers home, and it appears they will do the same in this case. Of the 600,000 stranded customers, 150,000 to 160,000 are British, and UK foreign secretary Dominic Raab told the BBC that the country will be arranging alternative flights for those travelers. Customers with tickets on Thomas Cook subsidiary airline Condor will be fine, as Condor will continue to function after a £380 million loan from the German government.

Others will be able to take seats on flights provided by a variety of airlines, including US-based provider Atlas Air, British Airways, Lufthansa, and possibly Malaysian Airlines, among others.

Regarding payment, things may get more complicated. According to the BBC, UK travelers who booked a package trip are covered by the Air Travel Organiser’s Licence (ATOL), an insurance program that will cover the cost of repatriating travelers. Those who just bought flights will reportedly have to appeal to their travel insurance or credit card companies for refunds. Hotels and resorts are also reportedly asking guests who booked through Thomas Cook to pay out of pocket for their stays, as the company’s payment is in question.

U.K. Police to Pay the Bulk of Riot-Related Claims

Like most everyone else, the insurance industry watched in horror as rioters burned and looted the streets of London. In addition to the general disgust felt by most, those in the industry likely viewed the event with a “here we go again” look and some eye-rolling. Though not as severe as, say, the uprising in Egypt, this was yet another completely unforeseen loss event out of right field.

It looks like insurers are off the hook for the chaos in Britain, however.

The U.K. government has heeded the wishes of the insurance industry by announcing that damages from the riots that have engulfed parts of some English cities will be covered by the police compensation structure that dates to 1886 …

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The announcement, by Prime Minister David Cameron, effectively means that the police will be responsible for making good on a large portion of the insurance claims that will result from the turmoil. This principle is known as “subrogation.

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Given that the revised (upward) loss estimates are just north of $300 million, this wasn’t going to be a market-changing event regardless. But the insurance community in the UK is likely excited to be off the hook regardless.

The prime minister also increased the deadline to submit claims to the maximum 42 days rather than the normal 14, a move also applauded by the British Insurance Brokers’ Association.

Clapham Junction after the three nights of rioting.

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Cyberattacks, Terrorism Are Top Threats for UK

According to the United Kingdom’s recently unveiled national security strategy, cyberattacks and terrorism present the gravest threats to the country. Overall, the report identifies 15 “priority risks” — four of which are considered “tier 1” threats.

Tier One:
• International terrorism affecting the UK or its interests, including a chemical, biological, radiological or nuclear attack by terrorists; and/or a significant increase in the levels of terrorism relating to Northern Ireland.
• Hostile attacks upon UK cyber space by other states and large scale cyber crime.
• A major accident or natural hazard which requires a national response, such as severe coastal
flooding affecting three or more regions of the UK, or an influenza pandemic.
• An international military crisis between states, drawing in the UK, and its allies as well as other states and non-state actors.

Here are the top risks:

• International terrorism affecting the UK or its interests, including a chemical, biological, radiological or nuclear attack by terrorists; and/or a significant increase in the levels of terrorism relating to Northern Ireland.

• Hostile attacks upon UK cyber space by other states and large scale cyber crime.

• A major accident or natural hazard which requires a national response, such as severe coastal

flooding affecting three or more regions of the UK, or an influenza pandemic.

• An international military crisis between states, drawing in the UK, and its allies as well as other states and non-state actors.

Obviously, these are all very difficult perils to protect citizens, infrastructure and the economy against. And unfortunately, these emerging threats are growing at a time when Britain is least prepared to confront them given the national priority now assigned to “austerity measures” designed the cut spending.

The defense budget, for instance, is set to be trimmed by 8% over the next four years, leaving one Member of Parliament wondering how the country can revamp its strategy to keep citizens safe.

Conservative MP Bernard Jenkin, who is chairman of the Commons Public Administration Committee, said it was difficult to see how an effective National Security Strategy could be developed against the backdrop of cuts.

“We seem to be operating under the imperative of deficit reduction,” he said. “But, there’s very little in what’s being done now that reflects deep and sustained analysis about what sort of country we want to be in 10 or 20 years time.”

The Obama administration has also been highly critical of Prime Minister David Cameron’s defense spending cuts. Even the national security strategy itself admits that the country has a “security structure that is woefully unsuitable” for the modern threats it faces — a failing that is squarely blamed on the previous ruling officials.

The last Government took little account of this fact. Twelve years elapsed while the world changed almost beyond recognition. Abroad, our forces were sent into action without the equipment they needed, and on the basis of lamentable planning, and in more simultaneous conflicts than the Defence Review in 1998 had planned for.

At home, the machinery of Government failed to adapt to the new circumstances – lacking both the urgency and the integration needed to cope with the new situation.As a Government, we have inherited a defence and security structure that is woefully unsuitable for the world we live in today. We are determined to learn from those mistakes, and make the changes needed.

In an age of uncertainty, we need to be able to act quickly and effectively to address new and evolving threats to our security. That means having access to the best possible advice, and crucially, the right people around the table when decisions are made. It means considering national security issues in the round, recognising that when it comes to national security, foreign and domestic policy are not separate issues, but two halves of one picture.

To address this concern — at least somewhat — the government announced that it will provide an extra £500 million for cybersecurity that will be “focused on protecting key infrastructure and defence assets.”

We will see if that is enough to do the job — which also includes the below security challenges that the government has identified as “tier two” and “tier three” risks.

Tier Two Risks:

• An attack on the UK or its Oversees Territories by another state or proxy using chemical, biological, radiological or nuclear (CBRN) weapons.

• Risk of major instability, insurgency or civil war overseas which creates an environment that terrorists can exploit to threaten the UK.

• A significant increase in the level of organised crime affecting the UK.

• Severe disruption to information received, transmitted or collected by satellites, possibly as the result of a deliberate attack by another state.

Tier Three Risks:

• A large scale conventional military attack on the UK by another state (not involving the use of CBRN weapons) resulting in fatalities and damage to infrastructure within the UK.

• A significant increase in the level of terrorists, organised criminals, illegal immigrants and illicit goods trying to cross the UK border to enter the UK.

• Disruption to oil or gas supplies to the UK, or price instability, as a result of war, accident, major political upheaval or deliberate manipulation of supply by producers.

• A major release of radioactive material from a civil nuclear site within the UK which affects one or more regions.

• A conventional attack by a state on another NATO or EU member to which the UK would have to respond.

• An attack on a UK overseas territory as the result of a sovereignty dispute or a wider regional conflict.

• Short to medium term disruption to international supplies of resources (e.g. food, minerals) essential to the UK.

Volcanic Ash Not Dissipating, Airports Still Closing

The New York Times is providing fantastic coverage of the still-lingering volcanic ash cloud that has been severely disrupting — and in most places completely halting — air traffic in Europe since the Eyjafjallajökull volcano erupted in Iceland on Wednesday.

Here is the Times‘ graphic showing just how widespread the airport closures have been.

Eyjafjallajökull volcano airport

Over on their The Lede blog they also have video of the ongoing Eyjafjallajökull eruption, showing exactly how all that ash got into the atmosphere. Truly amazing. But truly troubling as well — and with no timetable for when flights may be able to resume.

Volcanologists had no reliable prediction of how long the eruption would continue, as travelers scrambled for train reservations, rental cars and hotel rooms. Others simply searched for comfortable benches in airports, which were considerably calmer and emptier than on Friday as passengers realized that no flights would be going in or out.
Europe’s three largest airports — London Heathrow, Frankfurt and Paris-Charles de Gaulle — were all shut on Saturday, with officials hoping that flights could resume sometime Sunday or, more likely, Monday.

Volcanologists had no reliable prediction of how long the eruption would continue, as travelers scrambled for train reservations, rental cars and hotel rooms. Others simply searched for comfortable benches in airports, which were considerably calmer and emptier than on Friday as passengers realized that no flights would be going in or out.

Europe’s three largest airports — London Heathrow, Frankfurt and Paris-Charles de Gaulle — were all shut on Saturday, with officials hoping that flights could resume sometime Sunday or, more likely, Monday.

Yikes.